Frequently Asked Questions

Q – I have a family member with severe allergies. Will your products help her and if so, which of your products would you recommend to curb her symptoms?


A – There are three phases of contamination in the air; particles, germs and gases, each equally responsible for aggravating asthma and allergies.  If you know what she is allergic to you can choose a Pristine Air product that addresses that phase of contamination.  Ideally you want to control all three phases of contamination.

Q – How are your filters any different than the allergy filters that I buy at retail outlets?


A – There is a big difference between a filter and an air cleaner.  98% of the particles in the air that you breathe measure below one micron in size and are invisible.  Many high end store bought filters are restrictive to the air that flows through your furnace and these small particles pass right through ALL “filters”.  The Pristine Air Polarized Media Air Cleaner allows for good air flow while removing 97% of this smallest of particles by creating a magnetic field to capture these particles then applying a strong voltage to the collection media so that these particle stick permanently to the this media.

Q – I have been looking at air cleaners promoted by major equipment manufacturers and they seem very expensive.  Are they worth it?

A – Yes many of these high end air cleaners air very effective, yet can be expensive to have installed and maintained.  The Pristine Air products use scientifically correct designed products to get the same efficiency as products that cost twice as much and our easy to replace media cost about the same as high end allergy filters that you buy at retail outlets.  These allergy filters do a good job collecting the larger airborne particles yet cannot capture the smallest of allergens that the Pristine Air Polarized Media Air Cleaner removes from the air.  98% of the particles in the air that you breathe measure below one micron in size and are invisible.  The Pristine Air Polarized Media Air Cleaner removes 97% of these particles from the air you breathe.

Q – I heard that better filtration can increase the efficiency of my furnace and air conditioner.  How do your products work to increase the efficiency of my system?


A – Studies conducted by the EPA show that a very light build up of dirt and dust on your heating and cooling coils, as well as a build up on the blower fan can cause you to overpay the utility company from 21 – 35%!  Keeping those particles from passing through your system by collecting and removing those before they enter the system with our Pristine Air Polarized Media Air Cleaner will prevent this efficiency decrease from happening.

Q - Why can't I buy your media pads or UV lights at the hardware store?


A – We have found that when consumers purchase replacement media and UV lights from retail outlet stores many times they purchase the wrong product and replace it which can damage the product and void the warranty.  Due to installation, warranty and maintenance concerns we only sell our systems and replacement parts through authorized heating and cooling contractors to protect the consumer.  Only Genuine Pristine Air replacement media and replacement UV light are sold through this network of contractors to ensure that you are getting the right replacement products, protecting your warranty, preventing unwarranted damage and keeping your air cleaner and UV light running at peak efficiency.

Q - I don't have allergies so why do I need these IAQ products?


A – The EPA states that even if you don’t have asthma or allergies it is prudent to clean the air in your home.  The reason they say this is twofold.  One is that there are long term affects and other ailments that are aggravated by breathing air that the EPA also states is 2 – 5 times worse than the outside air.  Headaches, dry skin, skin rashes, dizziness, lethargy and future ailments that may include cancer are all ailments that are not inclusive with allergies yet are affected by the air you breathe.  PristineAir UV lights will disinfect and deodorize your air from germs and gases, 24 hours a day naturally without using chemicals or sprays.  Secondly, studies also show that a buildup of only 1/20 inch of dust on your heating and cooling coils reduces the coils efficiency by 21% and 1/8 build up on your fan decreases its ability to move air by as much as 30%.  Keeping particles from passing through your system by collecting and removing them before they enter the system with our Pristine Air Polarized Media Air Cleaner will prevent this efficiency decrease from happening.


Q - Why aren't your products listed in Consumer Reports when all the other manufacturers are listed?


A – There are hundreds of filters and air cleaner products available and Consumer Reports can’t and doesn’t test them all.  They only test products that are sold by well known brand name equipment companies and products sold retail with brand names that the typical consumer will recognize.  The PristineAir products are backed by a manufacturer that has been studying, designing and testing Indoor Air Cleaning products for over 30 years, both commercially and residentially.  Many independent real world and lab test have been conducted on these products with excellent results.  Also, the PristineAir products are backed by a 100% Satisfaction Guarantee for your piece of mind and protection.

Q - How does your filter compare to the AprilAire 5000, Trane Clean Effects or the Carrier Infinity?


A – All the products mentioned in this question are excellent products with peak performance.  There are only 6 technologies available to you for whole house sub-micron particles control and you have mentioned 3 of them.  Remember that 98% of all particles that you breathe measure below one micron in size and “filters” don’t have small enough holes to collect particles this small.  If they did they would restrict air flow more than they do now.  Air Cleaners allow for proper air flow while using magnetic attraction technology to stop and permanently capture these particles.  The PristineAir Polarized Media Air Cleaner has equivalent efficiency ratings as those mentioned and because of its unique compact design it can be installed and maintained at half the price.

Q - How does your filter compare to the 3M Filtrete or 3M Ultra filters that I see advertised and sold at local retail stores?


A – This is the old apple and oranges analogy.  The 3M products air “filters” and the PristineAir Polarized Media product is an “air Cleaner”.  Remember that 98% of all particles that you breathe measure below one micron in size and “filters” don’t have small enough holes to collect particles in this range.  The polarized media of the PristineAir Polarized Media Air Cleaner magnetically attracts even the smallest of particles, removing them permanently from the air while allowing for proper air flow.  High end allergy filters bought at the store can be very restrictive to you furnace’s airflow and will create unwanted service calls and repairs due to improper airflow.
 

Q – I have to dust quite often.  Will the PristineAir Polarized Media Air Cleaner reduce the level of dust in my home?


A – Dust is heavy and sits in your carpets, on floor and furniture and most of it never gets to your filter or air cleaner to be removed.  With that said the dust that does reach the PristineAir Air Cleaner will be removed and the smallest of particles that create dust are removed as well.  In most cases you will notice a lower level of dust in your home, but no product will totally eliminate dust.

Q - Can I buy standard fiberglass filters on line or at the store when it’s time to replace the media?


A – Genuine PristineAir replacement media must be used to prevent damage to the unit, protect the warranty and keep it running at peak efficiency.  We have found that when consumers purchase replacement media from retail outlet stores many times they purchase the wrong product and replace it which can damage the product and void the warranty.  Due to installation, warranty and maintenance concerns we only sell our systems and replacement parts through authorized heating and cooling contractors to protect the consumer.  Only Genuine Pristine Air replacement media and replacement UV light are sold through this network of contractors to ensure that you are getting the right replacement products, protecting your warranty, preventing unwarranted damage and keeping your air cleaner and UV light running at peak efficiency.

Q – How often should I replace the media in my PristineAir Polarized Media Air Cleaner?


A – On average there is enough fibers and carbon in the PristineAir media to last 3 months so, the frequency is 4 times a year.  Exceptions would include having smokers in the house, more than three pets and other variables that would cause the particle count to rise substantially.  In these cases we find that 6 times a year is the common frequency.
 

Q - What differences can I expect in my home after I have the PristineAir IAQ products installed in my ducts?


A – Your heating and cooling system runs about 1.2 million cubic feet of air through itself each day carrying higher levels of particles, germs and gases than we experience outdoors.  Installing a PristineAir complete system with the Polarized media air cleaner and dual wavelength UV lights you can experience less allergy symptoms and your HVAC system will run at factory fresh conditions stopping you from overpaying the utility company.  You will have a noticeable difference in your air the first day.  The 1.2 million cubic feet of air that runs through your system daily will be cleansed, disinfected and deodorized 24 hours a day naturally without using chemicals or sprays.

Q - What if I feel that your products don't work? Do I get a refund?


A – All of the PristineAir products come with a 100% Satisfaction Guarantee to give you piece of mind and to protect your investment.  If we can’t satisfy your concerns to your complete satisfaction then we will refund 100% of your investment.

Q – I’ve heard that UV (ultraviolet light) is not good for me.  Why would I have a UV light installed into my system with this knowledge?


A – UV light can be dangerous if you are directly exposed to it like you are outside in direct sunlight.  This is why we apply suntan lotion or sun block when we plan on spending extended time in the sun.  The PristineAir Germicidal UV lights are installed into your furnace or ductwork to kill or sterilize germs as they pass through the system.  You will not have any direct contact with the UV light and they are very safe and beneficial when installed properly.

Q – I saw a UV light that was less expensive than yours at a retail outlet or that another contractor has available for installation.  Is there a difference?


A – When choosing a UV light you must be aware of two things: 1) the wavelength and 2) the microwatt output.  There are UVA and UVB lights available for cosmetic and medical purposes.  The PristineAir products use UVC light which is the germicidal wavelength for killing and sterilizing germs.  UVA and UVB lights cannot kill germs; they are designed for a different purpose.  Secondly the UVC light must have enough microwatt output or energy to be affective; at least 70 microwatts.  Store bought and/or many UV light sold through retail outlets or from some contractors may be cheaper but also may have the wrong wavelength and minimal microwatt output.  The PristineAir UVC lights use 180 microwatts of every which is 3.3 times more powerful than standard UV lights sold.

Q – I see air cleaners advertised on infomercials and sold at stores for use in my home.  Why should I buy a PristineAir system over theirs?


A – The air cleaners sold on infomercials or at stores are “room” air cleaners and only have the capability to handle one room at best and usually only handle particles and do not address the germs and gases.  The PristineAir air cleaning products are designed to be installed into your heating and cooling system for “Whole House Air Cleaning.”  Remember your heating and cooling system circulates all the air in your home about 4 times an hour or about 1.2 million cubic feet of air per day.  Using your HVAC system as the conduit to move the air in your home past and through the PristineAir Polarized Media Air Cleaners and the Dual Wavelength, 180 microwatt UVC/UVV lights will give you cleaner, fresher and healthier air throughout your entire home and not just in one room.

Q – I use disinfectant spray to freshen the air and kill germs.  What is the advantage of spending the money on a UVC light that does the same thing?

 
A – The whole idea of air cleaning is to remove particles, germs and gases which include chemicals.  Many disinfectant and deodorizing sprays add unwanted chemicals to the air that can aggravate allergies and cause other ailments.  Also, disinfectant sprays can only kill germs that the chemical has contact with so, you would need a lot of spray to disinfect all the air in your home.  A powerful PristineAir dual wavelength UVC/UVV light installed into your ducts will disinfect and deodorize your indoor air 24 hours a day naturally without using and chemicals or sprays.

Q – How often do I have to replace the UV lights in the PristineAir UV systems?


A – Most UV likes on the market are rated to keep their intensity for 9000 hours.  After that they may stay lit but they lose their power quickly.  The PristineAir UVC/UVV lights have a special coating inside their lamps that over double the life of the lamp to 20,000 hours.  So, our frequency of changing the lamp is every other year which makes it very economical compared to standard UV lamps.

Q – How do I know which of the PristineAir products are best for the situation in my home?


A – Our local PristineAir dealer would be happy to evaluate your specific needs and recommend the package that best fits your needs and budget.  To control all three phases if indoor air pollution (particles, germs and gases) the PristineAir Polarized Media Air Cleaner combined with the dual wavelength PristineAir UVC/UVV system is the optimum system.  Ultimately we can consult with you but only you can choose the quality of the air that you breathe.